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Privacy Policy

Effective Date: 06/04/2024

At Mira Property Service, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website (www.mirapropertyservice.net) or engaging with our services.

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1. Information We Collect

We collect the following types of personal data:

  • Contact Information:
    Full name, email address, phone number, postal address.

  • Service-Related Information:
    Details you provide when inquiring about or using our services, such as property details and project specifications.

  • Technical Information:
    IP addresses, browser type, operating system, and information on your website usage (e.g., pages visited, time spent on the site).

  • Cookies and Tracking Technologies:
    We use cookies and similar technologies to enhance your experience on the website. Cookies help us understand how you use our website and allow us to tailor our services to your preferences. You can adjust your cookie preferences in your browser settings.

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2. How We Use Your Information

We use the information we collect to:

  • Service Provision:
    Process and respond to your inquiries, manage subscriptions, and fulfill service requests (e.g., repairs, renovations).

  • Communication:
    Contact you via email, phone, or SMS for service updates, promotional offers, and important notices.

  • Website Improvement:
    Analyze usage data to improve website functionality, performance, and user experience.

  • Compliance with Legal Obligations:
    Fulfill our legal obligations, including data protection and regulatory requirements, such as those outlined by The Property Ombudsman and ICO.

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3. Legal Basis for Processing

We process your personal data based on one of the following legal grounds:

  • Contractual Necessity: When the processing is required to perform a service contract.

  • Legitimate Interests: To improve our services, market our offerings, or protect the security of the website.

  • Consent: Where applicable, we may process your data based on your explicit consent, such as when you opt in to receive marketing communications.

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4. Data Sharing and Disclosure

Mira Property Service will not sell or lease your personal data to third parties. However, we may share your data with:

  • Service Providers: Contractors, electricians, and tradespeople who assist in delivering our services.

  • Legal Authorities: If required by law or regulatory bodies, we will disclose personal data in compliance with legal requirements.

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5. International Data Transfers

Your personal data is stored and processed within the UK and the European Economic Area (EEA). If your data is transferred outside these regions, we ensure appropriate safeguards are in place to protect your data.

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6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the data is no longer needed, it is securely deleted or anonymized.

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7. Data Security

We implement appropriate technical and organizational measures to secure your personal data and prevent unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of any inaccurate or incomplete data.

  • Erasure: Request the deletion of your personal data under certain circumstances (e.g., when data is no longer necessary).

  • Object/Restrict Processing: Object to or request the restriction of the processing of your personal data.

  • Data Portability: Request that we transfer your data to another service provider.

  • Withdrawal of Consent: If processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at info@mirapropertyservice.net.

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9. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the new effective date. We recommend that you review this page regularly to stay informed of any updates.

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10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at info@mirapropertyservice.net. Additionally, our website contact section has useful contact details and our chat feature could direct you for other queries.

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